Hi, thank you for taking the time to read Flouria's Privacy Policy. 🌸
We store and process personal information about you if you use our app visit our website, subscribe to our newsletter or directly get in touch with us. We, Flouria Health B.V., are the data controller for all processing of personal data through our platform, which means that we are responsible for all your personal details flowing through our website and app. In this document, we will explain what personal data we process with regard to users, website visitors and newsletter subscribers, why we do so and what your rights are.
A. Personal data we process
Data we collect from users
We process various types of personal data about our users. We distinguish between general personal data, data about your personal situation and health, and sign-up data.
General personal data we process include:
nickname
first and last name (optional)
email address
age
any other personal information that you share with us, with the exception of data about your personal situation and health
Personal situation and health data, which we will only process after we have received your explicit consent, include:
cycle information, including symptoms
personal plan progress and results
your chats with our experts
Sign-up data, which we will only store briefly to check if you have the right sign-up credentials, include:
business email address
invitation key
Data we collect from your device
We may collect data to help improve our features and also to ensure we keep your data safe, this could include:
operating system and mobile network to analyse performance and bug issues
IP address and ID
location to help protect you against fraud
How we use this information
The main purpose for processing your user data is to offer you our services, via the website and the app. According to the law, we must state the legal basis here, which is that this processing is necessary for the performance of a contract to which you are a party. We may also process your general personal data for the purposes of our legitimate interests, including enhancing your experience of our website and our app, improving our services, responding to your enquiries, complying with the law, and resolving disputes.
We only process user data which we have obtained from you directly, for example when you sign up for our app, if you share data with us during a conversation via phone or chat, by using the website or app, or if you participate in a personal experiment.
All personal data, except your email address, will be accessible to authorised Flouria experts, via the Flouria platform. Other Flouria employees will only have access to your name and email address.
We try to limit our data processing as much as possible, so generally speaking any information we request from you will be necessary to provide our services. If you are not willing to submit certain information we request, we may not be able to provide our services, or you may not be able to enjoy all the benefits thereof.
If you use Flouria via your employer it is important to us to explicitly mention that we will never share any of the identifiable personal or health data with your employer
Newsletter subscribers
For newsletter subscribers, we may store and process the following categories of personal data:
name
email address
We use these personal data solely to send you our newsletter, which we do on the basis of your consent.
B. Sharing your data with other parties
Your personal data will only be shared with other parties if that is necessary for the purposes we just mentioned. This means that we may transfer your personal data to:
Flouria experts, who are in most cases independent healthcare professionals
tax services and other government organisations;
courts and other dispute resolvers.
Please note that personal situation and health data will never be transferred to anyone, with the exception of Flouria experts.
In addition, we may engage service providers (“processors”) to process your personal data. They will work in accordance with Flouria's instructions and guidelines, as we have concluded processing agreements with them which comply with GDPR requirements. The processors include:
Google: for hosting our platform data, email contact, and analysing our website performance;
Mixpanel: for analytics data from our app, which helps us analyse our app performance
Postmark: for sending emails from our platformBrevo: for sending invitation and marketing emails
OneSignal: for sending push notifications to our app
Sentry: for collecting and analysing error reports from our app
Zoom: for expert-calls
Parties we share your personal data with can be based in countries where the GDPR does not apply, meaning that less protective data protection laws may apply. We will ensure that if this is the case, the parties we share your data with will agree to contractual terms or other measures to protect your personal data. You are of course free to contact us in case of any questions about our data sharing and the safeguards provided.
C. Protection of your personal data
We store your data on servers located within the European Union. Furthermore, we have taken appropriate measures in order to protect your personal data against unlawful processing. In addition to the usual technical security measures, we require all our staff who have access to personal data to agree to confidentiality agreements. We do not use automated decision-making.
D. Retention period
We will store your personal data no longer than necessary for the purposes mentioned above.
E. Your rights
You are the owner of your own data. Therefore, you have the following rights:
The right to be informed: you have the right to know how your data is collected and used. If things are unclear after reading this privacy policy, let us know via support@flouria.health.
The right of access: you have the right to receive a copy of the personal data we hold about you upon your request.
The right to rectification: if something is incorrect, we will change it upon your request.
The right to erasure: we will delete any data we hold about you upon request. You can also do this yourself in your profile settings.
The right to data portability: If you ever want to use the data that we hold for something else, then you can.
The right to object: you can to object the way we handle your data, you can let us know by reaching out via support@flouria.health.
The right to file a complaint: if you are not satisfied with how we process your data, you have the right to file a complaint with the Dutch data protection authority, the Autoriteit Persoonsgegevens, or your local data protection authority.
You always have the right to request access to the personal data we store about you, and to request rectification, erasure or restriction of processing. You may also object to any of our processing, and you have the right to data portability. If you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the Dutch data protection authority, the Autoriteit Persoonsgegevens, or your local data protection authority.
F. Any questions?
If you have any questions regarding our processing of your personal data, please do not hesitate to contact us by email via support@flouria.health.
Date: November 2024